From May 25th 2018 the existing "General Data Protection Regulations" (GDPR) law became enforceable. "Cuil Lodge B&B" understands that customers care about the use and storage of their personal information and data. This document sets out our policy on how we will use and protect your personal information.
The data we collect is provided to us by you, or an agent/representative acting on your behalf. It is collected either when you complete forms on our online booking system, send us an email, contact us by telephone or letter, or it is provided in person.
The personal information we collect includes the following:
Information required to complete a booking:
§ The full name and address of the person making the booking
§ The email address of the person making the booking
§ The telephone number(s) of the person making the booking
The following information can also be provided but is not mandatory:
§ The names of all other guests staying as part of the booking
§ Any additional information you wish to provide that you feel is pertinent to your stay (e.g. food or other allergies, dietary requirements, special requirements, etc.)
§ If you provide credit/debit card details in person, or over the telephone, these will be entered into our secure payment system supplied by "Worldpay". We will not hold your card details other than within the secure payment system.
We take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse. As the business owners we take our legal obligations to protect your data very seriously.
Your booking data is stored on a secure database operated by our booking manager "Freetobook", who is fully compliant with the GDPR data rules that apply.
The "Freetobook" database does not store or capture any personal data that isn’t strictly needed for the booking process, nor will "Cuil Lodge B&B" or "Freetobook" ever transfer any personal data to any other party if it is not part of the booking process.
There is no credit/debit card data captured via our booking system or website.
Where you choose to pay us by credit or debit card using our processing terminal, we will have a printed receipt slip that contains details of the amount paid and some card details. This receipt slip is kept in a secure location and can only be accessed by authorised personnel. The slip is kept separately from any other information that could identify the card as belonging to an individual. Card payment slips are only kept for as long as is needed for book-keeping purposes and thereafter destroyed by burning.
The personal information provided to us will only be used in connection with the services we are providing to you and is intended to improve your experience. We may use your personal information to:
§ Process your booking and provide confirmation details
§ Obtain payments for our services via credit/debit card
§ Respond to any questions or comments via e-mail, telephone or post
§ Provide information that may be useful to you
§ Request feedback about your stay with us. This is done in conjunction with "Freetobook"
§ Return any items that you may forget to take with you on check-out
We will not store or process your personal information outside the United Kingdom. Other than this we will disclose your personal data to any third party only when specifically required to do so by Law.
When you supply your email address at the time of booking this will be used by "Freetobook" for the purpose of providing feedback to us about your stay at "Cuil Lodge B&B". This feedback may be used for marketing purposes and improving our business, but we will not disclose any of your personal information.
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that enable you to automatically decline many of these technologies or to be given the choice of declining or accepting them.
You may request that we provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity ( e.g. a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address)
You also have the right to request that we delete and destroy your personal data. Subject to providing evidence of your identity (see above) we will be happy to comply with a request to delete your data.
Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites and you should exercise caution and look at the privacy statement applicable to any website in question.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
or by post to:-
Cuil Lodge B&B, South Cuil, Uig, Isle of Skye, IV51 9YB